I have this one: http://www.thenorthface.com/webapp/wcs/stores/servlet/ProductDisplay?productId=10425&storeId=207&catalogId=10201&langId=-1&from=subCat&parent_category_rn=11719&variationId=7M7 My sleeves are a little gray, and my make-up has smeared on the neckline. My sister has: http://www.thenorthface.com/catalog/sc-gear/womens-jackets-vests/womens-denali-thermal-jacket_2.html He sleeves are a little dirty as well. The tags read: Wash in warm on delicate. BUT! When we did that, they were not clean. On the contrary my sisters now has a gray spot on the side. What is the best way to clean these jackets?